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Cable came off

  Take caution when the cable comes off the garage door drum or pulley.  The garage door and opener should not be operated.  There still may be spring tension on the other cable and if the door is raised or lowered it will cause the door to fall of the track.  If both cables are off and the motor is activated it may cause the top panel to be damaged.  

Cables can stretch, fray or break causing the cable to come off.